We base our pricing on the specific service you're booking and the complexity of the job.

• Standard Cleaning Package: Starts at $200 + GST. Typically takes up to 3 hours. If the job takes longer, additional time is billed at $65/hour.

• Executive Deep Cleaning Package: Starts at $265 + GST. Typically takes up to 4 hours. Additional time billed at $65/hour if needed.

• Move-In/Out Cleaning Package and Larger Jobs: Flat-rate pricing based on size and scope, so you know the total upfront.

• Add-ons or special requests not included in the package will be quoted separately and charged as additonal flat fees.

We don't believe in hidden charges or surprise costs. You'll always know what to expect upfront when you choose our services.

No, you don’t need to be home during the cleaning. Just let us know how to access your property, and we’ll take care of the rest. Please ensure pets are secured and provide any special instructions in advance.

We are committed to providing exceptional cleaning services and leaving your home in immaculate condition. To help us deliver the best results, we kindly ask that you prepare by clearing countertops, removing any clutter from floors, and putting away items that could obstruct our cleaning, such as loose papers, toys, or other objects. If we're cleaning inside cabinets or the fridge, it’s helpful (but optional) if you remove the items beforehand. This will allow us to focus on the actual cleaning!

Additionally, please ensure that any sensitive materials are stored away for their safety.

For us to provide the best possible service, we require the following amenities to be available:

- Running water with access to it.

- Electricity with functioning lightbulbs throughout the home (cleaning cannot be performed in the dark).

- Air conditioning & heat for a comfortable working environment.

Yes, we bring all the necessary cleaning supplies and equipment. If you have any specific products you’d prefer us to use, just let us know and we’ll be happy to accommodate where possible. We also ask if you have a vacuum available, but if not, no worries — we can bring one along.

We take pride in delivering excellent service and follow a detailed checklist to ensure consistency on every job. At the end of your cleaning, we recommend a quick walkthrough with you so we can address any spots that may need a little extra attention right then and there.

If you notice anything afterward that you feel wasn’t quite right, please don’t hesitate to reach out. While we don’t offer free re-cleans, we value your feedback and are committed to making your experience as positive as possible moving forward.

Full payment is due after the cleaning service is complete. You’ll receive an invoice detailing the total amount owed, which can be paid easily by e-transfer. Payment instructions will be included on the invoice for your convenience.

We ask for at least 24 hours’ notice for cancellations or rescheduling. If something comes up within 24 hours of your appointment, a cancellation fee of 50% will be invoiced. First-time client deposits are forfeited if cancelling within 24 hours. No-shows or same-day cancellations without notice are invoiced for the full booking amount.

We understand that things come up. We just ask for as much notice as possible so we can plan our day accordingly. Last-minute cancellations make it difficult to fill the time we’ve reserved for you. We truly appreciate your understanding.

You’re welcome to request a reschedule at any time. We kindly ask for at least 24 hours’ notice so we can do our best to accommodate your preferred time. Requests made within 24 hours may be treated as a cancellation and may be subject to our cancellation policy. All rescheduling is subject to availability.

Our cleaning services are non-refundable once completed. That said, your satisfaction is incredibly important to us. If you feel something was missed, please reach out within 24 hours of your appointment. We truly value your feedback and will do our best to make it right.