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MOVE-IN / MOVE-OUT

We're Here!'s detailed eye and perfectionist approach ensure that every nook and cranny is thoroughly cleaned. You'll be surprised at the places you didn't even know were dirty—We see them! Trust us to make your new space feel fresh, welcoming, and ready for you to settle in. When it's time to move on, our Move-Out Cleaning ensures you leave behind a spotless space, showcasing the care you've taken during your stay. Count on us for a seamless transition, because your home deserves perfection.

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WE'RE HERE! Move-In /Move-Out Checklist

BATHROOMS

  • Dusting and/or wiping of all surfaces

  • Cleaning and sanitizing of the sink

  • Bathtub, shower walls, and glass doors scrubbed

  • Cleaning and sanitizing of toilet inside and out

  • Mirrors cleaned and shined

  • Cleaning doorframes, and doors

  • Wiping of light switches and doorknobs

  • Vacuuming and steam/mopping of floors

  • Clean and shine shower faucets

  • Clean prints and smudges on all glass surfaces

KITCHENS

  • Wipe and clean kitchen cabinets (exterior)

  • Dusting and/or wiping of all surfaces

  • Washing of sinks and backsplash

  • Cleaning of appliance exteriors 

  • Wiping of small appliances outside and under

  • Clean microwave inside, outside, and under

  • Clean prints and smudges on all glass surfaces

  • Wiping of light switches and doorknobs

  • Clean behind appliances

  • Clean range hood

  • Clean and degrease stovetop and grates

  • Vacuuming and steam/mopping hard floors

  • Emptying of garbage and recycling bins

BEDROOMS

  • Dusting of all surfaces

  • Vacuuming of carpets and area rugs

  • Vacuuming and steam/mopping hard floors

  • Cleaning of closet fronts and insides

  • Clean under furniture

  • Clean prints and smudges on all glass surfaces

  • Cleaning and shining of mirrors

  • Cleaning of windowsills and window frames

  • Cleaning doorframes, and doors

  • Wiping of light switches and doorknobs

  • Emptying of garbage and recycling bins

OTHER HOME AREAS

  • Dusting of all surfaces

  • Vacuuming of carpets and area rugs

  • Vacuuming and steam/mopping hard floors

  • Cleaning of closet fronts and insides

  • Clean under furniture

  • Clean hallways and staircases​

  • Cleaning and shining of mirrors

  • Cleaning of windowsills and window frames

  • Cleaning doorframes, and doors

  • Wiping of light switches and doorknobs

  • Clean prints and smudges on all glass surfaces

  • Emptying of garbage and recycling bins

ADDITIONAL AREA & EXRAS

  • Clean Cabinet & Drawer Interiors

  • Clean Reachable Ceiling Fans (using three-step ladder)

  • Accessible Interior Windows Cleaned

  • Baseboards Cleaned

Service Exclusions

We do NOT provide the following services

Customer review badges from Google – trusted by our clients for cleaning services.

"This was my second time using ‘We’re Here!’ to clean my apartment after moving out. Sara, as always, did a fantastic and detailed job! I appreciate the professional service and seamless booking process. 'We’re Here!' truly has it all."

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– Armaan Chanana

NOT JUST CLEAN, BUT CARE.

At We're Here!, cleaning isn't just something I do—it's my way of making sure your space feels just right. I'm not about cutting corners or doing the bare minimum. Every corner gets attention. Every surface gets the love it deserves. Whether it’s your home, office, or event space, I treat it as if it were my own—because it should feel that way.

 

What I offer isn't just about cleaning, it’s about creating an experience where you feel completely taken care of. I'm here to make your life easier, to save you time, and to give you a space that you feel great about. The process is easy—quick online booking, seamless communication, and results that leave you satisfied every time.

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Serving North Vancouver, West Vancouver, and surrounding areas, I’m proud to be a trusted name in cleaning, and my goal is simple: to make sure every client feels like they made the best decision when they chose me. So, book your first cleaning today, and let me handle the rest—because you deserve it.

Before and After Scenes of Our Magical Touch

We carefully vet all our cleaning professionals.​

 

We wouldn't let just anyone in our home— and we don't expect you to either.

Your Service Professional Will Always Be:​
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          Background Checked

          Reference Checked 

          Highly-rated by other We're Here! customers

          English-speaking

          Personally Interviewed

WERE HERE! team member ready to provide top-quality cleaning with eco-friendly supplies.

WE'RE HERE!

WERE HERE! cleaning service logo – North Vancouver's trusted residential and commercial cleaners

Our Cleaning Services

  • What is your cancellation policy?
    Cancellations made within 24 hours of the scheduled cleaning will incur a cancellation fee of 50% of the booking amount. If this is your first time booking with us, cancelling within 24 hours will result in an additional 25% charge, on top of your 25% deposit, totaling 50% of the booking amount. Deposits are non-refundable. However, if you provide at least 24 hours' notice of cancellation, the deposit can be applied to a rescheduled appointment or your next booking. Cancellations within 24 hours will result in the forfeiture of the deposit.
  • How will I pay my balance?
    Full payment is due after each service. A credit card must be kept on file at the time of booking, and we will confirm your payment method before your appointment. If you choose to pay by credit card, it will be charged immediately after the completion of the cleaning. If you prefer to pay by e-transfer, we will send you an invoice. If payment is not received by the due date, the balance will be charged to your card on file, or a cancellation fee may apply. In the event of a declined payment, you will need to update your payment information before the next scheduled service to avoid a cancellation fee of 25% of the service cost.
  • Do I need to be home during the cleaning?
    No, you don’t need to be home during the cleaning. Just let us know how to access your property, and we’ll take care of the rest. Please ensure pets are secured and provide any special instructions in advance.
  • What is your pricing structure?
    We base our pricing on the specific service you're booking and the complexity of the job. For standard cleanings, we charge by the hour, making it easy for you to only pay for the time needed to get your space cleaned just right. For more detailed or larger tasks like move-out cleanings, we offer flat fees. These flat rates are based on factors like the size of your space and the level of cleaning required, so you’ll know exactly what you're paying upfront, no surprises.
  • How do you ensure quality?
    We take pride in providing top-notch service, and our team is carefully trained to meet high standards. We follow a detailed checklist to ensure consistency with every job. For the best results, we recommend a final walk-through with you so we can address any areas that may need attention. If anything is missed, please contact us within 24 hours, and we’ll be happy to correct it.
  • Do you provide the cleaning supplies and equipment?
    Yes, we bring all the necessary cleaning supplies and equipment. If you have specific products you'd like us to use, feel free to let us know, and we’ll be happy to accommodate. For vacuuming, we ask if you have a vacuum available, but if not, we’re happy to bring one along.
  • What should I do to prepare for my cleaning?
    We are committed to providing exceptional cleaning services and leaving your home in immaculate condition. To help us deliver the best results, we kindly ask that you prepare by clearing countertops, removing any clutter from floors, and putting away items that could obstruct our cleaning, such as loose papers, toys, or other objects. If we're cleaning inside cabinets or the fridge, it’s helpful (but optional) if you remove the items beforehand. This will allow us to focus on the actual cleaning! Additionally, please ensure that any sensitive materials are stored away for their safety. For us to provide the best possible service, we require the following amenities to be available: - Running water with access to it. - Electricity with functioning lightbulbs throughout the home (cleaning cannot be performed in the dark). - Air conditioning & heat for a comfortable working environment.
  • What is your rescheduling policy?
    You can request to reschedule your appointment at any time, and we’ll do our best to accommodate your preferred time. To ensure availability, please notify us at least 24 hours in advance.
  • Do you offer refunds?
    Our cleaning services are non-refundable once completed. However, we value your feedback! After each cleaning, we’ll ask for your rating and review to ensure you’re happy with the service. If you feel something was missed, please contact us within 24 hours, and we’ll do our best to make it right.
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